Security & Compliance

Enterprise-grade security you can trust

When you integrate ChatAds into your AI applications, you're trusting us with your business. We take that responsibility seriously with security built into every layer of our platform.

256-bit AES Encryption

99.9% Uptime SLA

24/7 Monitoring

Core Protection

Multi-layered security at every level

From infrastructure to application, we implement defense in depth to protect your data.

End-to-End Encryption

All data encrypted in transit with TLS 1.3 and at rest using AES-256. Your data is protected at every step.

PCI DSS Compliant

We never store, process, or transmit card data. Payments handled entirely by Stripe, a PCI Level 1 provider.

API Key Security

Cryptographically secure API keys with team-level isolation. Keys are hashed and never stored in plain text.

Real-Time Monitoring

24/7 automated monitoring detects threats and anomalies. Alerts trigger immediate investigation and response.

Webhook Verification

All webhooks are cryptographically signed. Payloads are verified to prevent tampering and replay attacks.

Tenant Isolation

Row-level security ensures complete data separation. Your data is never accessible to other customers.

Data Protection

Your data, your control

We believe you should always have full control over your data. That's why we've built comprehensive data protection into our platform.

Data Export: Export your data anytime in standard formats
Right to Delete: Request complete data deletion at any time
Minimal Collection: We only collect what's necessary for service
No Data Selling: We never sell, rent, or trade your information
Encrypted Backups: All backups encrypted with strict access controls

Secure Database

Row-level security policies enforce strict tenant isolation at the database level.

Compliance

Meeting global standards

We align with industry frameworks to ensure your data is handled responsibly.

GDPR

GDPR Compliant

Full compliance with European data protection regulations, including data export and deletion rights.

CCPA

CCPA Compliant

California Consumer Privacy Act compliance for US users with full data access rights.

SOC 2

SOC 2 Type II

Pursuing formal certification to validate our security controls and practices.

PCI

PCI DSS

Payment processing through Stripe ensures PCI Level 1 compliance for all transactions.

Audit Logging

Complete visibility into every action

Every significant action in your account is logged with full context, giving you a complete audit trail for compliance and security investigations.

All billing events with timestamps and user context

Payment method changes with metadata

Plan upgrades and downgrades tracked

API key creation, rotation, and revocation

Team member access and permission changes

Fraud alerts and security events

Advanced Protection

Defense in depth

Multiple layers of security controls work together to protect your account and data.

Fraud Detection

Stripe Radar monitors transactions in real-time. Automatic account suspension after repeated payment failures or chargebacks protects against abuse.

Input Validation

Multi-layer validation with Pydantic models, SQL injection prevention, XSS pattern detection, and strict request size limits protect against malicious input.

Role-Based Access

Team owners control sensitive operations like billing and API keys. Members have appropriate read-only access with granular permission controls.

Security Headers

Content Security Policy, HSTS, X-Frame-Options, and X-Content-Type-Options headers protect against common web vulnerabilities.

Secrets Management

All credentials stored in secure environment variables, never in code. Sanitized logging ensures secrets never appear in logs or error messages.

Rate Limiting

Intelligent rate limiting on all endpoints with fail-closed behavior. Payment operations have stricter limits to prevent card testing attacks.

Your role in security

Security is a shared responsibility. Help keep your account secure:

Protect API Keys: Never expose keys in client-side code
Enable MFA: Add multi-factor authentication to your account
Monitor Usage: Review logs for unexpected activity
Stay Updated: Keep SDKs current with latest versions

Responsible disclosure

Found a vulnerability? We appreciate security researchers who help us improve.

chris@getchatads.com

Acknowledgment within 48 hours
Regular updates on investigation
No legal action for good-faith research
Credit for researchers (with permission)