Privacy Policy

Effective Date: November 11, 2025

ChatAds (“ChatAds,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at chatads.com, use our services, or interact with our platform (collectively, the “Services”).

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect information about you in various ways when you use our Services:

Personal Information You Provide

When you interact with our Services, we may collect personal information that you voluntarily provide, including:

  • Account Information: Name, email address, company name, job title, and contact details when you create an account or request information
  • Business Information: Company domain, revenue goals, product details, and business requirements you share through forms or communications
  • Communication Data: Information you provide when contacting us for support, feedback, or inquiries, including call recordings and chat logs
  • Payment Information: Billing address and payment method details (payment card information is processed by our third-party payment processors and not stored on our servers)
  • Marketing Preferences: Communication preferences and subscription settings

Information Collected Automatically

When you access our Services, we automatically collect certain technical information:

  • Usage Data: Pages visited, time spent on pages, click-through rates, and interaction patterns
  • Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
  • Log Data: Server logs, error reports, and system activity
  • Cookies and Tracking: Data collected through cookies, web beacons, and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Business Partners: Information from integration partners, referral partners, and affiliate programs
  • Service Providers: Data from analytics providers, marketing platforms, and customer support tools
  • Public Sources: Publicly available business information to enhance our understanding of your organization

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Provide, operate, and maintain our Services
  • Process transactions and manage your account
  • Respond to customer service requests and provide technical support
  • Evaluate and process applications for early access or beta programs

Business Operations

  • Analyze usage patterns to improve our Services
  • Develop new features and functionality
  • Conduct research and analytics to enhance user experience
  • Ensure the security and integrity of our platform

Communications

  • Send transactional emails and service notifications
  • Provide marketing communications about our products and services (with your consent)
  • Conduct surveys and collect feedback
  • Send important updates about our Terms of Service or Privacy Policy
  • Comply with applicable laws, regulations, and legal processes
  • Enforce our Terms of Service and other agreements
  • Protect against fraud, abuse, and security threats
  • Resolve disputes and investigate violations

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information based on the following legal grounds:

  • Consent: When you have given clear consent for specific processing activities
  • Contract Performance: To fulfill our contractual obligations or take steps before entering a contract
  • Legitimate Interests: For our legitimate business interests, provided they don’t override your fundamental rights
  • Legal Obligation: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We engage trusted third-party service providers to support our business operations, including:

  • Cloud hosting and infrastructure providers
  • Payment processing companies
  • Email and communication service providers
  • Customer relationship management platforms
  • Analytics and marketing automation tools

These providers are contractually obligated to protect your information and use it only for the specified purposes.

Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Protect and defend our rights and property
  • Investigate potential violations of our Terms of Service
  • Protect the safety and security of our users and the public

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption: Data encryption in transit and at rest using industry-standard protocols
  • Access Controls: Role-based access controls and multi-factor authentication for our systems
  • Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
  • Incident Response: Established procedures for detecting and responding to security incidents
  • Employee Training: Regular security awareness training for all personnel

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material security breaches as required by law.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services and maintain your account
  • Comply with legal obligations and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Pursue legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Data Retention and Deletion

When you delete your account or team, we retain your data for 30 days before permanent deletion. During this grace period, you may contact support to restore your account. After 30 days, all personal data is permanently and irreversibly deleted from our systems, including:

  • Team information and settings
  • API keys and usage logs
  • Billing history and invoices
  • Member information

We preserve anonymized audit logs for compliance and security purposes, with all personally identifiable information removed. You have the right to request a complete export of your data at any time before deletion. Financial transaction records may be retained for up to 7 years as required by applicable tax and accounting regulations.

7. International Data Transfers

ChatAds is headquartered in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

For users in the EEA or UK, we ensure adequate protection for international transfers through:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions where applicable
  • Other appropriate safeguards as required by law

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal limitations)
  • Portability: Request a copy of your data in a structured, machine-readable format

EEA/UK Rights (GDPR)

  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests or for direct marketing
  • Withdraw Consent: Withdraw consent where processing is based on consent
  • Lodge Complaints: File a complaint with your local data protection authority

California Rights (CCPA)

  • Know: Right to know what personal information we collect, use, and share
  • Delete: Right to request deletion of personal information
  • Opt-Out: Right to opt-out of the sale of personal information (we do not sell personal information)
  • Non-Discrimination: Right not to be discriminated against for exercising privacy rights

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our Services.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements and marketing content
  • Preference Cookies: Remember your settings and preferences

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Services are not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the “Effective Date” at the top of this policy
  • Notify you through email or prominent notice on our website
  • Obtain your consent if required by applicable law

Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ChatAds
Email: chris@getchatads.com
Website: chatads.com

For users in the EEA or UK, you may also contact your local data protection authority if you have concerns about our privacy practices.

Last updated: November 11, 2025